Ms. Daly Mariatte
Daly Mariatte brings nearly 20 years of customer service and airline and hotel operations experience as VP & General Manager of Sales and Marketing of the ultimate Caribbean Luxury Resort, Ladera Resort. Daly recently transitioned into this role after serving as General Manager of said resort from 2016. As the General Manager Daly was successful in maintaining the coveted Forbes 4-Star status as well as achieving record sales.
Throughout her career, Mariatte has had the pleasure of working with household names in the hospitality and airlines industries throughout the Caribbean. Before joining Ladera, she served as the Operations Manager at Sandals Grande St. Lucian Spa & Beach Resort, where she oversaw all front of house operations for the large 301-room resort. During her seven-year tenure with the company, Mariatte worked hard to streamline operations and build a team that would surpass luxury and company standards.
Mariatte also worked with Virgin Atlantic, an international British airline both in Saint Lucia and London where she held various roles at London Heathrow Airport and the head offices in London and Barbados. Responsibilities included training and development of airport operations processes for all employees of Virgin Atlantic Caribbean stations. She was directly involved in the opening of new stations in the Caribbean and oversaw all training of the new employees as well as provided support to station managers across the region.
As a passionate Hospitality Professional, Daly has conducted workshops for the local taxi associations and local Secondary Schools on Customer Experience and Tourism. She recently officiated as an online guest lecturer at Widener University, USA.
Born in Vieux-Fort, Saint Lucia, she holds a Master of Business Administration (M.B.A.) in Business Management, Sales and Marketing from Edinburgh Napier University. In addition to certifications as a CHSP (Certified Hospitality Sales Professional) from the American Hotel and Lodging Association and CM (Certified Manager) from Institute of Certified Professional Managers.